Keep customers updated via WhatsApp
Send order confirmations, shipping updates, and delivery notifications on WhatsApp. Your customers get instant updates where they're most active.
Customers miss important order updates
Order confirmation and shipping emails often land in spam or promotions tabs. Customers don't see their updates, leading to 'Where is my order?' support tickets and purchase anxiety.
Real-time updates on WhatsApp
With 96%+ open rates, WhatsApp order notifications ensure your customers always know the status of their order. Kanal automatically sends confirmations, shipping updates, and delivery notifications — reducing support tickets by up to 50%.
Order confirmation
Instant WhatsApp confirmation with order summary, items, and expected delivery date.
Shipping updates
Automatic notifications when the order ships, with tracking number and carrier link.
Delivery notifications
Alert customers when their package is delivered. Perfect trigger for review requests.
Branded messages
Customize notification templates with your brand voice, product images, and personal touch.
Frequently asked questions
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Start using Kanal.
The future of e-commerce is conversational.